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Delivery and Returns

COVID-19 UPDATE

Here at The Patchwork Pear we pride ourselves on our sense of community and our love for our customers. So this is why we want to reassure you all that for as long as we can be, we are here for you. While we are still “business as usual” we have taken the following precautions to ensure the safety of our staff, customers and community.
  • Hand sanitiser is available on our counter and our staff are following hand washing regulations
  • Schoolies classes have been postponed until further notice
  • Dressmaking and Crochet classes have also been postponed
  • All Come & Do sessions will be limited to 4 people so bookings are essential
  • For those isolated, we are happy to deliver orders to you within the metro area of Port Lincoln. These will be contactless deliveries.

 

Weight-based Standard Shipping within Australia

Standard Shipping within Australia is sent by Australia Post depending on the size / weight of your order. Your order will be fulfilled and dispatched within 2 business days. Shipping generally takes between 2-10 business days for delivery within Australia.

 

Click and Collect

If you live in the regional Port Lincoln area, a click and collect option should be available for you at the checkout.  We will contact you once your order is ready for collection. 

 

Express Shipping

If you need your goods urgently please call us on (08) 8683 1566 or send us an email at sales@patchworkpear.com.au and we can organise it for you.

 

Tracking your Order

You will receive a tracking number once your order has been fulfilled.

  

Damaged Parcel

If your item arrives to you damaged or faulty please contact us within 48 hours with photographs of the damage (we need these to claim delivery insurance). If we can replace it with something you are happy with, we will, otherwise we will refund your purchase.

  

Refunds and Returns

Please choose carefully as we do not refund for change of mind, we only refund faulty items, but will exchange or offer a store credit. Your item must be returned within 14 days. Store credit is then valid for 12 months from the processing date.

Proof of purchase will be required but we do reserve the right to refuse an exchange, return or store credit. 

Exchange items must be in as new condition and suitable for resale. Any postage costs for change of mind exchanges is at the expense of the customer both returning and resending items.

Sale items cannot be exchanged or refunded, unless the item is faulty. 

When returning items please use a trackable service – ensuring the stock arrives back to us is the customer’s responsibility. Our postal address is: Shop 2 / 13 Mortlock Terrace, Port Lincoln, SA, 5606