Delivery and Returns
- Hand sanitiser is available upon entry to our store and on our counter and our staff are following hand washing regulations
- For those isolated, we are happy to deliver orders to you within the metro area of Port Lincoln. These will be contactless deliveries.
Weight-based Standard Shipping within Australia
Standard Shipping within Australia is sent by Australia Post depending on the size / weight of your order. Your order will be fulfilled and dispatched within 2 business days. Shipping generally takes between 2-10 business days for delivery within Australia.
Free delivery is applied automatically at the checkout when the cart total is greater than $150. This is only valid for orders within Australia.
Click and Collect
If you live in the regional Port Lincoln area, a click and collect option should be available for you at the checkout. We will contact you once your order is ready for collection.
If you need your goods urgently please call us on (08) 8683 1566 or send us an email at firstname.lastname@example.org and we can organise it for you.
Tracking your Order
You will receive a tracking number once your order has been fulfilled.
If your item arrives to you damaged or faulty please contact us within 48 hours with photographs of the damage (we need these to claim delivery insurance). If we can replace it with something you are happy with, we will, otherwise we will refund your purchase.
Refunds and Returns
Please choose carefully as we do not refund for change of mind, we only refund faulty items, but will exchange or offer a store credit. Your item must be returned within 14 days. Store credit is then valid for 12 months from the processing date.
Proof of purchase will be required but we do reserve the right to refuse an exchange, return or store credit.
Exchange items must be in as new condition and suitable for resale. Any postage costs for change of mind exchanges is at the expense of the customer both returning and resending items.
Sale items cannot be exchanged or refunded, unless the item is faulty.
When returning items please use a trackable service – ensuring the stock arrives back to us is the customer’s responsibility. Our postal address is: Shop 2 / 13 Mortlock Terrace, Port Lincoln, SA, 5606