Refund policy

Refunds and Returns

Please choose carefully as we do not refund for change of mind, we only refund faulty items, but will exchange or offer a store credit. Your item must be returned within 14 days. Store credit is then valid for 12 months from the processing date.

Proof of purchase will be required but we do reserve the right to refuse an exchange, return or store credit. 

Exchange items must be in as new condition and suitable for resale. Any postage costs for change of mind exchanges is at the expense of the customer both returning and resending items.

Sale items cannot be exchanged or refunded, unless the item is faulty. 

When returning items please use a trackable service – ensuring the stock arrives back to us is the customer’s responsibility. Our postal address is: Shop 2 / 13 Mortlock Terrace, Port Lincoln, SA, 5606